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Consumer Stories

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This section of our site was developed as our site visitors began to tell their health care plan related stories using the Consumer Blog feature. It presents a catalogue of real consumer stories revealing actual situations commonly by encountered consumers. The purpose for posting these stories is to share these experiences with you so that you may possibly avoid these situations.

We would also appreciate hearing your story as well. We can all become better consumers by learning from the experience of others. If you think you have a story that would be of interest to other consumers or one that simply should be told [Consumer Blog] to make your contribution.

Below you will find a brief abstract of each story so you can quickly glance to see whether a particular consumer story may relate to your situation or be one that you may be concerned about. Simply select the story or stories you may be interested in. We can all learn from the experiences and mistakes of each other.

STORY 1
Traditional HMOcp member for over 20 years…. plan was cancelled when monthly payment not received on time. ….. When he attempted to reinstate the coverage, his Family was approved, but he was declined coverage…..know your rights!
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STORY 2
Family of five moved from MA (guaranteed-issue) to CA (Underwritten)….. did not elect to take his COBRA option not understanding that he had a medical condition which would cause him to be denied by Health Care Plan providers in CA…. MA and WA are currently the only two states the have laws requiring Health Care Coverage providers to provide coverage to everyone....
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STORY 3
A single parent found herself $38,000 in debt when her daughter had to be hospitalized for a psychiatric condition....She took her daughter to a specialist....Unfortunately, her daughter' had a POS plan....It is your responsibility to know....
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STORY 4
Woman sought coverage for her mother living in CA. her focus was on cost,.... however, the mother promptly asked "don't you have a policy with more coverage” ….using the Internet to select a plan, applying for coverage over the telephone….the consumer most often is not advised as to what the policy really covers.
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STORY 5
A 63 year old couple … no Health Care Coverage….medical issue revealed that they would most likely be declined coverage.... You should always know your options. …. Local Agent helped them. Had this couple tried to use the Internet to select a plan, applying for coverage over the telephone…. who knows what they may end up with.
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STORY6

A 28 year old woman, HMOcp member, went through 3 months of diagnostic testing…. She wants a second opinion and the HMO will only send her to another HMO provider …. This is a quality of care and control issue that should be though through before a plan is selected.

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STORY7

….involved in an auto accident.  He had a PPO plan with what he thought was a $2500 annual Deductible, 70/30% co-Insurance and a Maximum Out-of-Pocket of $5000…..The PPO plan carrier actually only paid $40,000 of the total bill leaving his owing $102,000.  How can this happen? ….maximum Out-of-Pocket amount for both PPO and non-PPO Network providers.

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STORY8

A woman on a limited budget purchased an indemnity plan with limited coverage for outpatient care and had a maximum daily hospital and surgery benefits in order to save $100.00 per month. One year into the plan…. The plan she choose fit her budget very nicely, but the consequences are that her and her husband are saddled with in excess of $100,000 in bills…..

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STORY9

….frustrated with his Health Insurance carrier (PPO) due to slow payment of claims….. You should check with your states Insurance commission or department for the history of complaints or check with a Licensed Certified Field Broker/Agent ( Click Here).

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STORY10

....currently on her COBRA…. recently received a letter from their carrier informing them that because the company she worked for had gone bankrupt their COBRA coverage will stop in two months.....HIPAA is available to him….

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STORY11

….Family sought Health Care Coverage because the employer did not provide and they could not afford the COBRA Premium from the previous employer. They had never shopped for health care coverage. They went on the Internet looking…. They were told “it is better than Insurance” and the premium for a family of five was $229.00 per month…..this was not an insurance plan, but rather what amounts to little more that a discount card with a small per diem hospital reimbursement of between $500 and $1,000 per day.

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STORY12

man…. did not want to pay for his share of the COBRA coverage he had because he felt it was too expensive and “he didn’t need Health Insurance”. A few weeks later.... a bill of over $25,000 with no coverage....If you are unsure what your rights are or how the process works you should check with your state Insurance department or a Licensed Certified Field Broker/Agent ( Click Here).   

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STORY13

….had an HMO plan she had been satisfied with for many years. The premiums kept increasing so she decided to shop around for a better price....She was told that the “plan was better than Insurance and no preexisting conditions applied”. She thought it was too good to be true, but she trusted did not trust her instincts....She immediately tried to get reinstated with her original HMO plan and was denied due to her Diabetes.….

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STORY14

….diagnosed with diabetes since he was 8 years old knew that he was not eligible for Health Insurance.... he was told that he was not insurable. …. State subsidized plans for high risk persons are available, but typically offer limited coverage and the premiums are quite expensive.

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STORY15

….decided to get Health Care Coverage after having their first child. They selected a PPO plan with no maternity… to save about $150.00 per month. ….The Out-of-Pocket child care costs and maternity related expenses cost them in excess of $15,000. ….plans often provide for more comprehensive child and wellness coverage and typically offer the best value for maternity. …. important to understand the three C’s of health care ….. It is also wise….

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STORY16

….enrolled with husband’s COBRA option when he left his company. After five months ….husband went on-line, selected a plan, and submitted the application without consulting with his wife or a professional….the problem was that he cancelled his COBRA without waiting to review his new plan. The new plan turned out to be nothing more than a Discount Health Plan with a small $1,000 per day hospital indemnity plan. …. He then decided to contact a local licensed field Agent. The agent was able to ….

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STORY17

….traditional HMOcp for over four years. She was diagnosed by her primary care provider as a pre-Diabetic mid way through her fifth year on the pre-paid medical plan….. She was sent a notification indicating that her plan was about to discontinue….. Be sure to have a Broker/Agent specifically review your contractual and state law rights as it pertains to future increases in premiums and under what situations a company may cancel you.

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STORY18

The owner of a Small Business ….was cancelled for non-payment…..the wife was diagnosed with cancer….he overlooked a couple of Health Insurance payments which caused them to loose their coverage. ….because he owned a small business, he was able to apply for a small employer group plan which now also covers his wife….. The best payment options are automatic withdrawal (checking or savings) or automatic credit card. If he didn’t have a business, his wife would otherwise be uninsured….

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